Frequently Asked Questions About Giving
What are the benefits of online giving?
There are several benefits to online giving for both you and the church.
- Simplicity – You will not need to remember if you gave this month or pay period, or send your offering checks when you are out of town.
- Security – Online giving is more secure than giving with a check in that an electronic gift can’t be lost or stolen.
- No Distractions – Instead of needing to worry about writing your contribution check during the service, you can be fully engaged with the worship service, knowing that you have already given your offering.
- Helping Grand Point – Online contributions require less processing from our administrative and volunteer staff since the information is logged to your donor record and deposited automatically.
Is it safe to give online?
Yes. In many ways giving online is safer than writing a check because an electronic gift cannot be lost or stolen. The security of the system is continually managed by our online provider, Pushpay.
Your information will remain private and will never be given away to third parties, other than to process your scheduled contributions.
You can schedule new contributions at any time and can modify or cancel those contributions any time prior to the date they are scheduled. Once the contribution has been processed, however, it cannot be cancelled. If you have any problems or questions related to this, please contact email@example.com.
How secure is PushPay?
Your information is held securely by the Pushpay system. Their system allows us to provide access to your contribution records and allows you to make donations online or through your mobile device. They provide all of the security for the system. This system is used by churches throughout the country and has been fully tested by them.
When you create your account, you will determine your own login ID and password. Your login ID is your email address or mobile number. If you forget your password, you can have the system email it to you. You can also change your password at any time.
Please help us keep your information safe by protecting your login information. Access to sensitive personal and financial information can be gained by letting someone else use your account or by leaving the information for someone else to see. Grand Point will never call you to ask for your login information. If you have questions about details regarding your specific contributions, please contact firstname.lastname@example.org.
What types of bank accounts can I give from?
You can give online from your checking account using your bank routing and account numbers.
Can I give using a credit or debit card?
Grand Point encourages practices that promote healthy personal finances, which includes the role of debt instruments. For debit cards, just like with a check, be sure there are sufficient funds in your account to cover the transaction. For credit cards, we recommend that you only use a credit card in online giving if you faithfully pay off the balance on that card every month. Many people use their credit card in order to take advantage of reward programs. Again, we ask that you only use this option if you can fully pay off the balance every month.
I currently use my bank’s online bill pay feature for my donations. How is this different and should I switch?
You do not necessarily need to switch. Grand Point online giving is different from your bank’s online bill pay feature in two ways: First, with Grand Point’s system, donations are immediately recorded to the church and your giving history at the time of your contribution whereas your bank takes time (several days) to process and mail a check to the church. Secondly, Grand Point online giving is processed electronically, so there is no need for our contributions volunteers to handle a physical check.
Are there any fees involved with giving online?
Not to you. You will not pay any fees with an online gift. In addition, online gifts are a more cost efficient and convenient way for the church to process donations.
Can I make a one-time contribution?
Yes. The system allows you the option of either making a one-time contribution or setting up a recurring contribution. For recurring contributions, you can schedule the contributions to come out of your bank account or credit/debit card on the date(s) specified by you.
If I want to set-up a recurring gift, what are my options for frequency of my gift?
For recurring gifts, you have the option of giving weekly, monthly, twice a month (1st and 15th) or every two weeks. You may also specify the starting date for your recurring gifts.
Can I change my personal information or the amount or the frequency of my gift once I have set it up?
Yes. You can change or cancel your contribution at any time before the date of your next scheduled contribution (once a contribution has been processed it cannot be canceled). Simply log in to the system using your user name and password and make the necessary changes in the system
Can I review my donation history online?
Yes. The site will allow you to view the complete history of your contributions, given either online or otherwise.
Will I still receive regular contribution statements from the church?
Grand Point Church makes annual giving statements available by 1/31 of each year. All giving statements can be accessed online. This online record includes all donations you have made, regardless of the method, and can be accessed at all
times throughout the year. Hard copy giving statements will only be made available by request. For assistance accessing your online record or for a hard copy, contact the church office at 717-263-9523.
When will contributions be taken from my account?
Contributions will be taken from your specified bank account within 2 business days of the date you requested. This time frame allows time for the contribution to process through your bank and the church’s bank. If the date of your contribution falls on a weekend or a holiday, the transaction will be initiated on the next banking day.
Can I designate my gift to a particular ministry or account?
Yes, you can designate your gift to go toward one of the following accounts:
- General Fund: This supports the ministries, staff and general operation of our church.
- 12:24 Missions Fund: Based on the verse in John 12:24, this supports the local, domestic and overseas missionaries of Grand Point, as well as our vision for a broader Cross Cultural, Multi-Site Campus, and Strategic Partnership Multiplication.
- Deacons Fund: This supports people in our church family experiencing temporary financial hardship.
We may also add additional accounts at specific times. If you don’t know which one to choose, please consider giving to “General Fund.”
Unless a donation request is advertised for a special event, most areas are usually fully funded by budget dollars, and the gift would be more beneficial in another ministry.
In cases like this, we reserve the right to add the gift to our General Fund that is used to fund every area of ministry and is where all ministry budget dollars come from.
The more General Fund gifts received, the more we can budget ministry areas as needed.
As always, we are extremely grateful for the gift and the giver.
How will I know that I set up my gift correctly?
Very shortly after submitting your contribution, you will receive an e-mail verifying your contribution and you will see it in your giving history online.
Does it matter which Internet browser I use?
No. Any browser will work, including later-model mobile devices
Can I give by online or paper check?
Yes, you can give via online or paper check. If you’d like to write a paper check, please send it via mail, deliver it in person, or place it in an offering receptacle during one of our services. Our address is:
Grand Point Church
2230 Grand Point Road
Chambersburg, PA 17202
I have additional questions about online giving that have not been addressed. Who can I talk to?
For any questions, concerns or comments about the online giving system, please contact email@example.com. You will receive a response as soon as possible.
How do I ensure contributions can be claimed for a given tax year?
All charitable contributions must be claimed in the year they are received by Grand Point Church. The received date will be included on your annual giving statement.
IF MAILING CONTRIBUTION
The envelope containing your contribution MUST BE postmarked by 12/31 in order for it to be claimed on your taxes for that year. We strongly encourage you to mail
your contribution as soon as possible due to the volume and inconsistency of our mail delivery at this time of year.
IF DELIVERING CONTRIBUTION
TO OFFICE: please deliver on or before the last business day of the month (it’s a good idea to call ahead in case office may be closed due to special holiday schedules).
AT CHURCH: please place in an offering receptacle no later than the last Sunday of December, as this will be the final offering collection of the year (pay attention for special announcements depending on when the last Sunday and the Christmas holiday falls).
IF MAKING AN ONLINE CONTRIBUTION
To ensure your gift is processed in time for year end, please submit your online transaction no later than 2 business days earlier than 12/31.
When will I receive my giving statement for a given tax year
Grand Point Church makes annual giving statements available by 1/31 of each year. All giving statements can be accessed online. This online record includes all donations you have made, regardless of the method, and can be accessed at all times throughout the year. Hard copy giving statements will only be made available by request. For assistance accessing your online record or for a hard copy, contact the church office at 717-263-9523